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Walfajr Foundation Bangalore

Refund Policy

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Refund Policy

Effective Date: 8/Aug/2026
Last Updated: 8/Aug/2026

At Walfajr Foundation (“we,” “our,” or “us”), we are deeply grateful for every contribution that supports our mission of empowering underprivileged families. We strive to ensure that your giving experience is transparent, secure, and hassle‑free. This Refund Policy outlines the circumstances under which refunds may be issued for donations made through our website (walfajrfoundation.org) via the Razorpay payment gateway.

1. General Principle

Donations made to Walfajr Foundation are generally non‑refundable. When you make a donation, you acknowledge that your contribution is a voluntary gift intended to support our charitable programmes and operational expenses. We depend on the generosity of our donors to plan and deliver our services, and we treat every donation as a commitment to our cause.

However, we understand that errors can occur. We have therefore established a fair and transparent process to address exceptional situations.

2. Circumstances Where Refunds May Be Granted

Refund requests are considered on a case‑by‑case basis and typically only in the following situations:

  • Duplicate or Incorrect Transactions: If you accidentally made multiple donations for the same amount, or if you inadvertently entered an incorrect amount and wish to correct it.
  • Technical Errors: If a payment was processed despite a failed transaction, or if you were charged but we did not receive your donation in our records.
  • Unauthorised Transactions: If you believe a donation was made without your consent using your payment credentials.
  • Change of Circumstances: In rare cases where you have a compelling reason, such as a mistaken belief about the purpose of the donation or an emergency that affects your financial situation, we may consider a partial or full refund at our sole discretion.

We do not offer refunds simply because you changed your mind about supporting our cause.

3. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Send an email to info@walfajrfoundation.org with the subject line “Refund Request – [Your Full Name]”.
  2. Provide Details: In your email, include:
  • Your full name and contact information.
  • Donation date and amount.
    – Transaction ID or reference number (found in your payment confirmation email from Razorpay).
    – Reason for the refund request.
    – Any supporting documentation (e.g., bank statement, screenshot of error).
  1. Review Period: Our team will review your request within 5–7 business days. We may reach out for additional information.
  2. Decision Notification: You will receive a response via email with our decision. If approved, we will process the refund to the original payment method used.

4. Refund Processing Time

Once a refund is approved:

  • The refund will be initiated through Razorpay within 3–5 business days.
  • The time it takes for the refund to appear in your account depends on your bank or payment provider:
  • Credit/Debit Cards: Usually 5–10 business days.
  • UPI / Net Banking / Wallets: Typically 2–5 business days.
  • International Cards: May take up to 15 business days.

You will receive a confirmation email once the refund has been processed by Razorpay.

5. Refund Amount

  • Refunds are issued for the exact amount of the original donation, including any convenience fees charged by Razorpay (if applicable).
  • Any transaction charges levied by your bank or card issuer are non‑refundable and remain the responsibility of the donor.

6. Donations via Third‑Party Platforms

If you donated through a third‑party fundraising platform (such as a crowdfunding campaign) that we do not directly manage, please contact that platform directly for their refund policy. Walfajr Foundation cannot process refunds for donations made outside our official website.

7. Fraud Prevention

To protect our donors and prevent misuse, we reserve the right to:

  • Verify the identity of the requester and the authenticity of the donation.
  • Request additional proof of payment or authorisation.
  • Deny refunds that appear to be fraudulent or repetitive in nature.

8. Tax Deductibility

Refunded donations will not be eligible for tax exemption certificates. If you have already claimed a tax deduction based on your donation, you are responsible for amending your tax records accordingly.

9. Contact Us

For any questions regarding this Refund Policy or to initiate a refund request, please contact us at:

Walfajr Foundation
Address: Bangalore, India 560047
Email: info@walfajrfoundation.org
Phone: +91 80 1234 5678

We are committed to addressing your concerns with fairness, compassion, and transparency.

10. Changes to This Policy

We may update this Refund Policy periodically to reflect changes in our practices, payment systems, or legal requirements. Any revisions will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy from time to time.

This Refund Policy is designed to balance donor trust with the operational needs of Walfajr Foundation, and is aligned with best practices for non‑profit organisations using Razorpay as their payment gateway.